FAQs & Support
We hope that your transaction with HypeBuying is as effortless as possible, but we are realistic in acknowledging that problems will occasionally occur because they always seem to.
Before contacting our support team, please read our FAQ to see if your question has already been answered. While our support team is happy to reply to all questions and queries within 24 hours, why wait if your question has already been answered.
Is HypeBuying Real?
Yes it is. You can read our story why we started this website and our pretty good business model.
Where is my order?
This is our most common question. Don't worry, click the below button to find out more...
What is my tracking number?
Tracking will be available 3-7 days after making your order. If 7 days has passed and you still don't have a tracking code please contact support.
If you need to edit your order at all, you must contact us within 24 hours so we can make changes.
Wrote the wrong shipping detail?
- Your name/email
- Your Address
- Your order
just contact our support team, and we shall change whatever needs to be changed.
If you would like to cancel your order you have 24 hours to do so. Contact us immediately if you would like to cancel. If 24 hours has passed then we are unable to cancel your order as it would have already been shipped.
Your refund for a cancelled order will take 2-5 working days depending on your payment method. Paypal takes 24 hours whereas credit card/debit card buyers may have to wait a little longer.
Item arrived damaged
Around 1 in 1000 items seem to arrive damaged due to some postage companies not treating our parcels well. If your item has been damaged, we would like to apologise.
Please contact us on the button at the bottom of this page and include the following:
- Your order number
- A picture of your damaged watch
Once we have this information, we will be able to send out a replacement, free of charge!
If you wish to contact us about any other enquiry, please write us an email at: firstname.lastname@example.org
Thank you for reading our FAQ, we really appreciate it.